Pullman Magenta Shores Resort 5 stars

Customer review rating (ALL Rating) 4.0/5 1,602 reviews

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Description

Hotel extras

  • Beachfront location with resort style villas

  • Outdoor lagoon pool & indoor heated pool

  • Stunning golf course & sporting facilities

  • Award-winning Vie Day Spa

  • Located just 90 minutes from Sydney.

Our accommodation(s)

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Hotel location

Pullman Magenta Shores Resort

1 Magenta Drive
2261 MAGENTA
Australia

GPS:-33.310834, 151.522901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,602 reviews

TripAdvisor Rating  3.9/5  900 reviews

Well located

Customer review rating 4.0/5

David W. Couples - 25/ 3/2025 Confirmed reviews ALL

Thank you for sharing your feedback. We\'re sorry to hear that your lunch experience at the bar didn’t meet expectations. We strive to provide delicious meals for our guests and your comments will be shared with the kitchen team for improvement. We truly value your input and hope to provide you with a better experience during your next visit. Thank you for choosing to stay with us! Kind Regards, Reception

Great customer service

Customer review rating 4.5/5

John Friends - 25/ 3/2025 Confirmed reviews ALL

Thank you for sharing your experience! We sincerely apologize for the inconvenience caused by the air conditioning issue. We\'re glad to hear that our team did their best to assist and that the discount offered helped in some way. We truly appreciate your understanding, and we\'re happy to hear that the communication through our app, check-in emails, and WhatsApp messages was helpful. Your kind words about our customer service mean a lot to us, and we hope to welcome you back for a more comfortable stay in the future! Kind regards, Reception

Will never return

Customer review rating 1.0/5

Anonymous Friends - 24/ 3/2025 Confirmed reviews ALL

Dear Simone, Thank you for your feedback. We sincerely apologize for the confusion regarding your villa and the condition of the room. Your experience is important to us, and we will address the concerns you’ve raised with our team to improve future stays. We regret that your visit did not meet expectations and hope you\'ll reconsider us in the future. Kind Regards, Tanisha, Guest Services Team

Great Staycation

Customer review rating 5.0/5

Alissa Friends - 24/ 3/2025 Confirmed reviews ALL

Dear Alissa, Thank you for your review on your recent stay at Pullman Magenta Shores Resort. We\'re thrilled to hear that your daughter\'s 14th birthday celebration was a success and that the resort provided a memorable and enjoyable experience for everyone. We\'re glad the thoughtful touches, like the popcorn and balloon, added to the special day. We appreciate your recommendation and hope to welcome you back for more fun moments in the future! Kind Regards, Tanisha, Guest Services Team

Lovely resort, poor facilities in the room

Customer review rating 2.0/5

Tania H. Couples - 24/ 3/2025 Confirmed reviews ALL

Thank you for taking the time to share your detailed feedback. We sincerely apologize for the issues you encountered during your stay, and we appreciate you bringing these matters to our attention. We’re truly sorry to hear about the challenges you faced with the kitchen items, Wi-Fi, and the TV connection. Your comments about the inconsistencies and lack of communication regarding these amenities are important, and we will ensure this feedback is passed on to the appropriate departments to address these issues moving forward. We also understand the frustration you experienced with the spa bath, and we agree that informing guests about non-functional amenities beforehand would help avoid disappointment. Regarding the musty smell, we regret that this impacted your stay, though we’re glad to hear it improved during your visit. As for the unfortunate situation with your missing items, we take these matters very seriously and are sorry for the inconvenience this has caused. We will continue to investigate the situation with housekeeping and ensure a satisfactory resolution is reached. We understand how distressing this is, and your concern is being handled with the utmost priority. We also apologize for the initial confusion regarding the name change for the booking and the difficulty you had with the process. We\'re happy to hear that Bronte was able to assist you in the end, but we recognize that the earlier experience was frustrating and not reflective of the service we aim to provide. Your feedback is invaluable to us, and we truly appreciate your patience and understanding. We hope that, despite these issues, you will consider staying with us again in the future, and we will work hard to ensure your next visit is more enjoyable. Kind regards, Reception

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Other web-users rate our hotel

  • 324 reviews 8.9/10 Location
  • 1,084 reviews 5.4/10 Room
  • 855 reviews 7/10 Service
  • 62 reviews 1.6/10 WiFi
  • 454 reviews 3.1/10 Cleanliness
  • 436 reviews 5.3/10 Food
  • 334 reviews 5.8/10 Comfort
  • 311 reviews 7.1/10 Pool

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